Zendesk

Zendesk is at the forefront of technological advancements in Artificial Intelligence, securing a #9 rank on the AI innovations leaderboard among the top 100 tech companies. Zendesk has released 87 AI-driven solutions in the last 6 months alone. Among those innovations, Automation, Business and Text represent 90% of their AI-related product releases. Below is a breakdown of Zendesk's most recent AI Innovations by category and full list of their AI-related developments updated daily.

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Updated May 17, 2024

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Zendesk's AI Innovations

Nov 01, 2023 - May 18, 2024

93.33%

Zendesk's AI Innovations by Type

Nov 01, 2023 - May 18, 2024

0 AI Innovations

Date	Innovation Name	Type	Category	Description
05/17/2024	GPT-4o Integration	Feature	Business	Enhances AI-powered customer interactions with GPT-4o.
05/16/2024	Prebuilt Dashboard for Generative AI Tools	Feature	Business	Dashboard to monitor AI tool impact on metrics.
05/16/2024	Generative AI Agent Tools Dataset	Feature	Data Science	Dataset for analyzing generative AI tool usage.
05/14/2024	Zendesk AI Agents	Feature	Automation	Supports API data for dynamic option population.
05/10/2024	Link to Another Answer	Feature	Automation	Connects answers for comprehensive support.
05/10/2024	Add Business Hours Condition	Feature	Automation	Adjusts chat behavior based on business hours.
05/10/2024	Transfer to Agent	Feature	Automation	Facilitates handoff from bot to human agent.
05/10/2024	Make API Call	Feature	Automation	Enables bots to perform API calls during chats.
05/10/2024	Ask if Question Resolved	Feature	Automation	Inquires if customer's issue has been resolved.
05/10/2024	Ask for Details	Feature	Automation	Collects customer details during conversations.
05/10/2024	Add Carousel	Feature	Automation	Introduces carousel display for options in chat.
05/10/2024	Show Help Center Articles	Feature	Text	Displays relevant Help Center articles in chat.
05/10/2024	Present Options	Feature	Automation	Presents selectable options to customers in chat.
05/10/2024	Send Message	Feature	Automation	Automates sending messages in conversations with customers.
05/10/2024	Autoreplies	Feature	Text	Automated reply feature using AI.
05/09/2024	Branch by Condition	Feature	Automation	Configurable step for AI-driven messaging bot conversations.
05/08/2024	Updated Pre-Trained Purposes for Various Sectors	Feature	Automation	Enhanced accuracy for retail, software, insurance, finance sectors.
05/08/2024	Pre-Trained Purposes for Entertainment and Gaming	Feature	Automation	Automated classification for entertainment and gaming tickets.
05/03/2024	AI Knowledge Consolidation	Feature	Automation	Consolidates knowledge base using AI for better access.
05/03/2024	Advanced AI Module	Feature	Automation	Enhances service experience with AI-driven insights.
05/03/2024	AI Counselors	Service	Automation	Next-generation Zendesk bots for complex customer issues.
04/24/2024	Automation to Email Channels	Feature	Automation	Extend AI automation to email customer service.
04/24/2024	AI Agents	Service	Automation	Fully solve customer problems of any complexity.
04/24/2024	AI Specialist	Service	Automation	Zendesk AI-powered tool for comprehensive customer support.
04/18/2024	Entity Detection EAP	Feature	Text	Early access to AI-driven entity detection in tickets.