ServiceNow

ServiceNow is at the forefront of technological advancements in Artificial Intelligence, securing a #30 rank on the AI innovations leaderboard among the top 100 tech companies. ServiceNow has released 38 AI-driven solutions in the last 6 months alone. Among those innovations, Business, Automation and Productivity represent 89% of their AI-related product releases. Below is a breakdown of ServiceNow's most recent AI Innovations by category and full list of their AI-related developments updated daily.

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Updated May 01, 2025

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ServiceNow's AI Innovations

Nov 01, 2024 - May 01, 2025

-43.28%

ServiceNow's AI Innovations by Type

Nov 01, 2024 - May 01, 2025

0 AI Innovations

Date	Innovation Name	Type	Category	Description
03/27/2025	Workflow Data Fabric	Product	Productivity	Enhanced data integration layer unifying business and technology data.
03/27/2025	Zero Copy Integration	Feature	Business	Bi-directional data sharing between ServiceNow and Snowflake platforms.
03/26/2025	Generative AI For Customer Support	Feature	Productivity	Generative AI boosts customer support agent productivity.
03/26/2025	AI Agents	Service	Business	AI agents for business transformation and productivity enhancement.
03/18/2025	AI Agent Evaluation Tools	Feature	Business	Tools for assessing AI agent performance and optimization.
03/12/2025	Service Observability	Product	Automation	AI-driven insights for enterprise-wide observability and management.
03/12/2025	GenAI-Powered Skills	Feature	Automation	New skills for automating work, testing, and optimization.
03/12/2025	AI Agent Studio Integration	Feature	Automation	Integrates AI Agent Studio for app and AI agent design.
03/12/2025	ServiceNow Studio	Product	Automation	AI-powered environment for no-code, low-code, and pro-code development.
03/12/2025	ServiceNow Proactive Network Test & Repair AI Agents	Product	Business	Detects, diagnoses, and resolves network issues automatically.
03/12/2025	ServiceNow Autonomous Change Management AI Agents	Product	Business	Generates custom plans for seamless change management.
03/12/2025	ServiceNow SecOps Expert AI Agents	Product	Security	Transforms security operations by streamlining incident lifecycle.
03/12/2025	ServiceNow AI Agent Studio	Feature	Business	Streamlines AI agent setup with guided instructions.
03/12/2025	ServiceNow AI Agent Orchestrator	Feature	Business	Governs complete AI agent lifecycle with expanded capabilities.
03/12/2025	ServiceNow Yokohama AI Agents	Product	Business	Preconfigured AI agents for CRM, HR, IT, and more.
03/10/2025	Agentic AI Platform	Product	Automation	AI platform for enterprise-wide automation and workflow orchestration.
03/10/2025	Universal AI Assistant	Service	Productivity	Powerful AI assistant for employee engagement and productivity enhancement.
03/03/2025	AI Agents For Telecom	Product	Automation	AI agents for telecom to automate service lifecycle tasks.
01/29/2025	AI Agent Studio	Feature	Automation	Builds custom AI agents with no-code interface.
01/29/2025	AI Agent Orchestrator	Feature	Automation	Coordinates AI agents for complex enterprise workflows.
01/29/2025	ServiceNow CRM and Customer Engagement Suite Integration	Feature	Business	Integrates CRM with Google AI for automated customer interactions.
01/29/2025	ServiceNow Workflow Data Fabric Integration with BigQuery	Feature	Automation	Integrates Workflow Data Fabric with BigQuery for AI insights.
01/21/2025	Expanded Specializations	Feature	Business	Showcases expertise in GenAI across various industries and sectors.
01/21/2025	Now Assist Product Line Achievements	Feature	Business	Enhances credibility and market positioning for ServiceNow AI solutions.
01/17/2025	Cuein AI Conversation Insights	Feature	Business	Transforms conversation data into actionable AI-driven insights.